Event Information

Session 1 | 9:00AM to 10:30AM | Inclusive Leadership in Healthcare

With the increasing emphasis on comprehensive diversity, equity 
and inclusion initiatives targeted toward improving patient access 
and outcomes, there is a critical need for healthcare leadership to 
turn their lens internally to make the biggest impact. Even with the 
best of intentions, many hospitals and health systems are falling 
short in embodying the very principles and approaches they are 
promoting for their patients and communities.  
In addition, the business implications and imperatives healthcare 
organizations face concerning diversity, equity, and inclusion are 
immense. Diverse communities often require different care 
needs, improved quality, new or modified operational processes 
and services, and strategic planning for a varied patient 
demographic. The continuum of care will need to be considered 
to best meet the needs of these communities. It is incumbent on 
healthcare organizations and their leaders to both understand 
and embrace the needs of diverse populations. As such, inclusive 
leadership will be critical to the organization’s financial and 
operational success. 

Moderator

Jake Campbell - Program Manager of Culture and Belonging, St. Elizabeth Healthcare

Panelists

Katie Owens - Chief Executive Officer, Healthcare Experience Foundation 

Session 2 | 11:00AM to 12:30PM | Bending the Executive Curve: Implementing Successful Organizational Change in Hospitals and Healthcare Organizations

Review the predictors of successful organizational change—
with a particular focus on how to effect change in hospitals 
and healthcare organizations—along with select proven 
methods to overcome known challenges to change including 
how to: 
• Engage staff by connecting desired changes to their 
interests and the work they are already trying to 
accomplish. 
• Use resistance to change as valuable feedback and a way 
to guide future activity. 
• Create supports (e.g., infrastructure, skills, etc.) to 
encourage and sustain behavior change.  

Moderator

Emily Dumont - Director Organizational Effectiveness, St. Elizabeth Physicians

Panelists